Refund Policy

Last updated: August 8, 2026

The 30-Day Boop Guarantee

You have 30 days from the day your order arrives to decide whether you love it. If it doesn't make you smile, send it back for a full refund of what you paid. No photos, no forms, no interrogation.

We don't charge restocking fees. Ever.

What can be returned

  • Any BoopNose™ case, used or unused, within 30 days of delivery.
  • Items from a multi-pack can be returned individually or all together. If a quantity discount applied to your order, we refund the amount you actually paid for the items you send back.

Please send the case back in a condition that still resembles a phone case. A few days of enthusiastic booping is expected and completely fine.

How to start a return

One email. That's the whole process.

  1. Email cloisteragency@gmail.com with your order number and the word "return".
  2. We reply within 24 hours on business days with the return address and simple instructions.
  3. Ship the case back, and send us the tracking number if you have one.

Please don't send anything back before emailing us — returns sent to an unconfirmed address can go missing, and we'd rather yours arrived.

Who pays for return shipping

  • Changed your mind, ordered the wrong model, or it just isn't for you: you cover the return postage. A phone case is light, so this is usually only a few dollars.
  • Damaged, defective, or the wrong item arrived: we cover it entirely. That one's on us, not you.

Original shipping charges are refunded only when the item arrived damaged, defective or wrong.

If it arrives damaged or wrong

Email cloisteragency@gmail.com within 14 days of delivery with your order number and a photo of the problem. We'll send a free replacement or issue a full refund — your choice. In most cases we won't even ask you to ship the damaged case back.

When you get your money back

Once your return reaches us and is approved, your refund is issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it to your statement, which is outside our control.

We'll email you the moment the refund goes out.

Cancellations and exchanges

Orders leave within 24 hours, so a cancellation is only possible before your order ships. Email us as quickly as you can and we'll do our best. If it has already shipped, use the 30-day return process above.

Want a different breed or a different phone model? Email us and we'll walk you through the fastest way to swap it.

Questions

Email cloisteragency@gmail.com. A real person answers, usually within 24 hours on business days.