Contact & Order Tracking

Talk to a real person

Email us at cloisteragency@gmail.com. We reply within 24 hours on business days (Monday to Friday). Emails that land over the weekend get answered Monday.

To get help fastest, include your order number and, if something arrived wrong or damaged, a photo. That usually lets us fix it in a single reply instead of three.

We can help with: order changes, wrong phone model or breed selected, tracking that hasn't moved, damaged deliveries, returns and refunds, and any question before you buy.

Track your order

  1. You'll get an order confirmation email right after checkout.
  2. Your order leaves within 24 hours. When it does, we email you a USPS tracking number.
  3. Paste that number into usps.com tracking to follow it.

Tracking hasn't updated in a few days? That's normal early on. Tracking often stays quiet while the parcel is in transit and starts moving again once it reaches the US network. If there's been no movement for 10 business days, email us and we'll chase it — and if it's genuinely lost, we'll replace it or refund you.

No tracking email? Check your spam folder and any "Promotions" tab first. If it's not there, email us with the name and address you ordered under and we'll resend it.

Before you buy — the three questions we get most

Will it fit my phone?

Every case is made for one exact phone model, so pick yours from the dropdown on the product page — there's no universal or "fits most" version. We cover iPhone 14 through iPhone 17 models, with precise cutouts for camera, buttons, speakers and charging port. Not sure which model you have? On iPhone, open Settings → General → About and look at "Model Name". If you're still unsure, email us and we'll confirm before your order ships.

How long does it take to arrive?

Orders leave within 24 hours with tracked USPS delivery. From there, expect 7–12 business days to your door. We ship from our production partner rather than a US warehouse, which is why it isn't a two-day delivery — we'd rather tell you that up front than surprise you after checkout. Shipping is free on US orders over $50; below that, a flat rate is shown at checkout. We currently ship within the United States only.

What if I don't love it?

Boop it for a full 30 days. If it doesn't make you smile, email cloisteragency@gmail.com and send it back for a full refund — no photos, no forms, no interrogation, and no restocking fee. You cover return postage if you simply changed your mind; if it arrived damaged, defective or wrong, we cover everything. Refunds go back to your original payment method within 5–10 business days of your return reaching us. Full details are in our Refund Policy.

Business details

BoopNose — online only, no physical storefront.
Customer support: cloisteragency@gmail.com
Support hours: Monday–Friday