Shipping Policy

Last updated: August 8, 2026

Where we ship

We currently ship within the United States only. If you're outside the US, we're not ready for you yet — but we'd love to be, so tell us where you are at cloisteragency@gmail.com.

Shipping cost

  • Free US shipping on orders over $50. A 2-pack clears that threshold comfortably.
  • Below $50, a flat shipping rate applies. The exact amount is shown at checkout before you pay — there are no fees added afterwards.

How fast we ship

Your order is processed and leaves within 24 hours of being placed (business days). Orders placed on a weekend or a US holiday go out on the next business day.

How long delivery takes

Expect 7–12 business days from order to doorstep.

Here's the honest reason it isn't two days: we ship from our production partner, not from a US warehouse. Each case is made for one specific phone model, and holding stock of 45 variants in a domestic warehouse isn't something a company our size can do yet. So your case travels a little further before it reaches you.

We'd rather tell you that on this page than have you find out after checkout. Once your parcel is inside the US network it moves by tracked USPS delivery.

Delivery windows are estimates, not guarantees. Weather, carrier backlogs and peak periods around the holidays can add a few days.

Tracking

The moment your order ships, we email you a USPS tracking number. Enter it at usps.com to follow your parcel.

If tracking sits still for a few days early on, that's normal — updates often pause while a parcel is in transit and resume once it reaches the US network.

No tracking email? Check your spam folder and any "Promotions" tab, then email us and we'll resend it.

If your parcel is lost, stuck or damaged

  • No tracking movement for 10 business days: email cloisteragency@gmail.com with your order number. We'll open an investigation with the carrier.
  • Confirmed lost: we send a free replacement or issue a full refund — your choice. You don't pay twice for our shipping problem.
  • Arrived damaged: email us within 14 days of delivery with a photo. Free replacement or full refund, and we usually won't ask you to send the damaged one back.
  • Marked delivered but not there: check with neighbors and around the property first — USPS sometimes scans a parcel as delivered a day early. If it hasn't turned up after 48 hours, email us and we'll help you file a claim and work out a fix.

Addresses

Please double-check your shipping address at checkout. We can usually correct an address in the first few hours after an order is placed — email us immediately. Parcels returned to sender because of an incorrect address can be reshipped once you cover the reshipping cost, or refunded minus the original shipping charge.

Questions

Email cloisteragency@gmail.com. We reply within 24 hours on business days.